By uscasNcash advance
So the Dell technician came around today to take a look at my lappy. He took it apart, poked and prodded here and there and then called me over.
As it turns out, it seems like it really had nothing to do with the video card. He showed me the CPU’s exhaust/heatsink which had a thick layer of dust which was preventing the entry/escape of hot air. I was amazed at how much dust it collected. It fully looked like a bit of fur coating or something.
Anyways, after he showed me, he said that though that’s was the most likely cause of the overheating problem, he would still replace the parts since he had them here anyways. I was like, “Yeah sure, go ahead!” I mean why not, right?
I actually wish I’d brought my camera to work so I could’ve taken some happy snaps of my lappy all spread out over the desk, and the dust-burger on the heatsink, but alas, I left my camera at home since I’m waiting for the case I purchased to arrive.
So anyways, he went about his task of installing the new components and putting everything back together again, then once it was all solid again went on to test it by turning it on and running it for about 15-20 minutes. He then made me sign the receipt and went on about his day.
All in all I think it went fairly well. I’ve yet to encounter any CPU slowdowns like the type I encountered earlier, and the keyboard is still a little bit hotter than I’d like it, but it doesn’t seem to be causing any major problems.
There’s a lot to be said about Dell tech support for their professionalism and prompt resolution of the problem. About 10 minutes after the tech left, I received a call from the Dell helpdesk asking if all had gone satisfactorily. I replied that I was still making sure that everything was a-ok and the lady politely stated that if all was ok she would be closing the support ticket but that I could call again if anything else happened. That’s great service.
It should be stated that if I hadn’t had a current warranty on this baby, my wallet would be in a whole world of hurt right now.
For all the negative press and horror stories I’ve read about Dell, I’ve never had a bad support experience with them and because of that I always recommend to anyone considering purchasing any kind of equipment from them to pay a little extra and get an extended warranty. It’s definitely well worth it.
Good on you Dell. Another satisfied customer.